Pepco is making it easier for customers who may need support with lingering energy bills from hot summer months or want to get ahead of cold winter temperatures to connect to a wide range of assistance programs.
The company’s new Assistance Finder tool can help customers discover the best programs that fit their needs, including financial assistance, bill management, and energy efficiency and savings information.
Programs like the Low Income Home Energy Assistance Program (LIHEAP), a federally funded program that helps limited-income households with their home energy bills, is a first-come, first-served program and is only available until funding runs out. Grants are provided in varying amounts (up to $1,800 in the District) and $750 in Maryland), with no payback required. Requirements include a household’s income, type of fuel, and type of dwelling.
Homeowners, renters, roomers, and subsidized housing tenants may also be eligible. Customers do not have to be in arrears on their bills to receive a grant.
As a reminder, Maryland residents who qualify and enroll in assistance programs such as the Supplemental Nutrition Assistance Program (SNAP) will automatically qualify for LIHEAP assistance. District residents can apply for assistance online through the Department of Energy and the Environment (DOEE) website or by calling 3-1-1.
DOEE’s Utility Affordability Programs website provide further guidance on assistance programs available for residents who are facing financial challenges.
Pepco also offers programs to make it easier for customers to track and manage their bills, including payment arrangements, budget billing, high usage alerts and energy efficiency offerings. The new Assistance Finder tool makes it easier for customers to sort through these and other bill assistance options and energy efficiency programs.
Customers can access the tool at pepco.com/AssistanceFinder. Customers can also contact Pepco Customer Care at 202-833-7500 for additional help.